Support
Need help giving, with an event, or setting up your place of worship? Email support@offeratory.ca and we'll reply within two business days.
Common questions
- Where is my receipt? It's emailed right after you give. Check your spam folder, or ask your place of worship to resend it.
- A QR code showed a red warning. Don't pay with it. Tell a volunteer or staff member, and give through a place saved in the app instead.
- My place of worship isn't listed. Ask them to register. It's free. How it works
- I gave the wrong amount. Contact your place of worship. Refunds are up to them.
- Where is my event ticket? In the email you got when you registered, and under Tickets in the Offeratory Events app if you sign in with the same email.
- How do I join a group? Ask the organizer for the code, then enter it here: Join with a code
- I sent an e-Transfer but it still says I owe. The organizer has to confirm it arrived. Send them a message if it's been a few days.
- An event looks like spam or a scam. Open the event and tap Report this event. We look at every report within a day.
- I forgot my password. Donors and event hosts can sign in with an emailed code instead. Admins can reset it here: Reset an admin password